Return and Exchange Policy
The Market has a “no questions asked return and refund policy” which entitles all users who have purchased a product on the Market to return the product at the time of delivery if they are not satisfied with the quality of the product. In case you are not available at delivery to check the quality of the product(s), you may raise a complaint within 24 hours of delivery. To pass feedback to the merchants to improve the services, it is mandatory to share the images of the items which you were dissatisfied with.
It is also requested that a user should check if the product seal is intact (i.e. not broken) while accepting the order to avoid any kind of damage related complaints post delivery.
Further, it is clarified that, no returns shall be accepted post 24 hours of delivery and the user should get in touch with the Brand/Manufacturer with original invoice given at the time of delivery from Dekho Zara.
Please note:
Few items listed may or may not carry a seller warranty to which Dekho Zara will support basis return policy.
Vegetbale, Fruits, Meat, Ice-cream, Milk Product, Bread & Cake not refundable. Only refund service in Delivery time available.